How we can benefit you

Advantages

PSA Tools!

Customers interact with our Support Bot just as they would with any other person – with full access to your PSA tools and calendars!

ConnectWise  Autotask

Save Time and Money

Create, append or close tickets, access calendars and schedule appointments, or get connected to technicians immediately if necessary – all without the need for a live agent – saving your company time and money!

Efficient and Faster

An automated interaction is a lot less expensive than the live agent while also providing a more efficient and faster way to deliver customer service 24/7!

What We Offer

Features

Your SupportBot Is Customizable And Can Become Part Of Your Team!

Create, Append or Close Tickets
Update Customers On Existing Tickets
Schedule Appointments With Technicians
Connect Immediately To An Available Technician For Urgent Support Cases
Capture Sales Related Information From Prospects On Your Website
Find Techs Available For Customer Preferred Callback Times and Send Email Reminders With Ticket Details

Your ROI:

Monthly Technical Man Hours Saved
Average Hourly Rate
Monthly Savings Per Technician
Return On Investment Per Technician

 
10
$
10
$
100
100
%

Based on customer metrics and median Technical Support Specialist yearly salary in USA of $47,444/year as reported by Payscale.com in 2017, and plans starting at $99/month.
  • 10
  • 10
  • 100
  • 100

  • Based on customer metrics and median Technical Support Specialist yearly salary in USA of $47,444/year as reported by Payscale.com in 2017, and plans starting at $99/month.

    Support Bot

    Customer

    Hello, what can I help you with?

    I would like to create a new ticket.

    May I please have your email address?

    customer@gmail.com

    Thank you, I found you in the system. Please tell me the priority of this ticket, is it urgent or elevated?

    It’s urgent.

    Thank you, please explain the issue you are having

    Computer issue, my computer doesn’t start.

    I have created a new ticket number #123 for you. Would you like to schedule a call back with one of our technicians?

    Yes.

    Ok, let me check the schedule. I have a 2pm or 4pm available today. Which one would work best for you?

    2pm please.

    Ok, your appointment has been scheduled for 2pm today.

    Thank you!